Can't assign Custom Field to Service Manager View?

[Ben Maddams]

Hi All,

I've used the form designer to add a custom field capturing a simple list of locations, which I want to relay back to our views in Service Manager. When attempting to add the custom view, I only get a selection of options, instead of the whole list? I've mapped the simple list to "Custom T" in Form Designer, but can't select it when creating the column?

 

 

[Steve Giller]

Custom T is a TEXT type field - as these can hold virtually unlimited amounts of data they cannot be displayed in the Request List View.

If you wish to see this data in the Request List View you'll need to use a VARCHAR type field (Custom A - O)