Jump to content

Creating automated tickets


Recommended Posts

I am new to Service Manager and looking for how I create automated (regular) job tickets for our 2nd and 3rd lime teams. 

I have had a look at runbooks - is this where I need to be?


Link to comment
Share on other sites

So 1 maybe to check back ups have run successfully. I know I can create "activity's" but to our 2nd and 3rd line teams what its as a job ticket (service request)
Some would be daily some weekly - depending on the task.


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...