Smurfy Posted October 22, 2021 Share Posted October 22, 2021 I am new to Service Manager and looking for how I create automated (regular) job tickets for our 2nd and 3rd lime teams. I have had a look at runbooks - is this where I need to be? Laura Link to comment Share on other sites More sharing options...
Victor Posted October 22, 2021 Share Posted October 22, 2021 @Smurfy there are various options... describe one of these automatic requests/tickets Link to comment Share on other sites More sharing options...
Smurfy Posted October 22, 2021 Author Share Posted October 22, 2021 So 1 maybe to check back ups have run successfully. I know I can create "activity's" but to our 2nd and 3rd line teams what its as a job ticket (service request) Some would be daily some weekly - depending on the task. Link to comment Share on other sites More sharing options...
Victor Posted October 22, 2021 Share Posted October 22, 2021 @Smurfy one option is: https://wiki.hornbill.com/index.php/API_Scheduler For service requests I would look to schedule https://api.hornbill.com/apps/com.hornbill.servicemanager/ServiceRequests?op=logServiceRequest Link to comment Share on other sites More sharing options...
Smurfy Posted October 22, 2021 Author Share Posted October 22, 2021 thanks Link to comment Share on other sites More sharing options...
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