Smurfy Posted October 25, 2021 Share Posted October 25, 2021 Hi all I would like our analysts to just "resolve" a ticket and leave it at that. Unfortunately with the "close" button appearing after they resolve along with the reopen and edit button they just cant help themselves but click close too. Is there anywhere where I can stop the close button appearing so I take away the temptation? TIA Link to comment Share on other sites More sharing options...
Steve Giller Posted October 25, 2021 Share Posted October 25, 2021 Locking the Resolve/Close action might be an option here, if you have a Suspend -> Wait for Request Resolution you can follow that with a Lock Actions node. Link to comment Share on other sites More sharing options...
Victor Posted October 25, 2021 Share Posted October 25, 2021 Just to be aware that users having "full" or higher roles (e.g. "Incident Management Full User") have the ability to override the action locking (meaning a user with this role will still be able to use the or a disabled/greyed out option). 1 Link to comment Share on other sites More sharing options...
Smurfy Posted October 26, 2021 Author Share Posted October 26, 2021 Thanks guys that will work Link to comment Share on other sites More sharing options...
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