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Searching within requests


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We have noticed that when searching for some information the system does not return all the data, we have serial numbers of new equipment in our system and when searching something these appear and other they do not... I wonder if someone could let me know if there is something wrong or if it's something we are doing?

When searching for this serial number nothing appears in the search but it's in the timeline of a request:


But some do appear and return in the search:


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