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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Auto add a bulletin?

    By lee mcdermott,
    • 2 replies
    • 450 views

  2. Priority visibility

    By AndyHill,
    • 2 replies
    • 347 views

  3. Add Attachments Node

    By Chris Bardell,
    • 2 replies
    • 728 views

  4. Retiring a Service - visibility of old requests

    By nasimg,
    • 4 replies
    • 336 views

  5. Resolving linked requests

    By nasimg,
    • 0 replies
    • 405 views

  6. Unable to update the Details tab in a new Service

    By Adrian Simpkins,
    • 7 replies
    • 390 views

  7. Any advice on String Utils or Regex please?

    By Berto2002,
    • 2 replies
    • 450 views

  8. Suspend node - waiting for attachment

    By LorraineS,
    • 16 replies
    • 533 views

  9. How to assign a ticket to a [role: team leader]

    By Daniella R. Goral,
    • 1 reply
    • 345 views

  10. Configuring External Authorisation for a Connection; where is the variable for Line Manager stored please?

    By Berto2002,
    • 6 replies
    • 826 views

  11. Multiple Request Action

    By Jeremy,
    • 6 replies
    • 459 views

  12. Matching a response from a supplier who does not include our RequestID in Subject

    By Berto2002,
    • 2 replies
    • 284 views

  13. Refresh Rate of Request list

    By Jeremy,   
    • 1 reply
    • 347 views

  14. Can I update Impact in workflow (default to Low)?

    By Berto2002,
    • 0 replies
    • 249 views

  15. Assign Human Task to Team

    By Logan Graham,
    • 11 replies
    • 1.3k views

  16. Expiry time issues. My wait for "5 days" took "12 days" (18 elapsed)

    By Berto2002,
    • 8 replies
    • 848 views

  17. Portal button text and background the same

    By Berto2002,
    • 3 replies
    • 442 views

  18. Pop-ups not disappearing in Service Manager Request View

    By Berto2002,
    • 8 replies
    • 474 views

  19. Improvement to Custom Buttons - Additional Filters

    By AlexOnTheHill,   
    • 3 replies
    • 427 views

  20. Can I report on the contents of a SimpleList?

    By Berto2002,
    • 2 replies
    • 395 views

  21. The "me too" feature on problem

    By Smurfy,   
    • 10 replies
    • 756 views

  22. 'Reply to all' option

    By Guest Paul Alexander,
    • 0 replies
    • 269 views

  23. Get Card Information missed - can I recover from this?!

    By Sam P,
    • 6 replies
    • 473 views

  24. Suspended workflows

    By Alisha,
    • 1 reply
    • 371 views

  25. Search questions

    By Alisha,
    • 2 replies
    • 517 views
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