nasimg Posted October 19, 2021 Share Posted October 19, 2021 Snippet development has been very welcomed but we always want more.... Can we also add to where the on-hold reasons are entered. I would like snippets available where ever text can be enter :-) Nasim Link to comment Share on other sites More sharing options...
Steve Giller Posted October 19, 2021 Share Posted October 19, 2021 @nasimg If the reason is so common you're looking for a snippet wouldn't it be better to have a sub-status and remove the need for a reason at all? Link to comment Share on other sites More sharing options...
nasimg Posted October 20, 2021 Author Share Posted October 20, 2021 @Steve Giller We have the common substatus setup, but it would be impossible to cover all options - hence the snippet would be useful. We don't have a dedicated Hornbill Admin, so giving the analysts more options to do the work themselves makes sense Nasim Link to comment Share on other sites More sharing options...
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