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Enhancement: Make snippets available for On-Hold reasons


nasimg
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Snippet development has been very welcomed but we always want more....

Can we also add to where the on-hold reasons are entered.

image.png.83d824ea2ef7c47ff70e37030cdf49eb.png

I would like snippets available where ever text can be enter :-)

Nasim

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@Steve Giller

We have the common substatus setup, but it would be impossible to cover all options - hence the snippet would be useful.

We don't have a dedicated Hornbill Admin, so giving the analysts more options to do the work themselves makes sense

Nasim

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