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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. Customisable Assets Poll

    By Paul Morrow,
    • 19 replies
    • 2.5k views

  2. Schedule within Change Request - unable to change to another date

    By Emily Patrick,
    • 7 replies
    • 540 views

  3. Adding connections?

    By lee mcdermott,
    • 14 replies
    • 469 views

  4. 'Assigned to your team' email not being sent?

    By Guest Paul Alexander,
    • 24 replies
    • 866 views

  5. Enhancement required? Wanting to enable Customers to select users from an Org group

    By Berto2002,
    • 0 replies
    • 360 views

  6. Occasionally, the Business Process in the Service Portfolio Cat Item gets blanked-out

    By Berto2002,
    • 0 replies
    • 293 views

  7. Email sender name has changed on some templates

    By Sam P,
    • 5 replies
    • 374 views

  8. Service Desk calendar link into Outlook Calendar

    By Grant Fettis,   
    • 2 replies
    • 1.8k views

  9. Is there a way to undo a ticket cancellation?

    By Daniella R. Goral,
    • 1 reply
    • 483 views

  10. Customer Information not passing through to linked call

    By stevebissex,
    • 0 replies
    • 334 views

  11. Putting Multiple Request on hold

    By SJEaton,
    • 2 replies
    • 575 views

  12. Asset Register drop down lists

    By Ann,
    • 7 replies
    • 628 views

  13. Shared Mailbox - Subfolder's

    By Jack_Podmore,
    • 0 replies
    • 393 views

  14. Auto Tasks - Prompt Warning (potential enhancement)

    By Frank Reay,   
    • 10 replies
    • 526 views

  15. License Removal - Demote to Basic

    By Malcolm,
    • 2 replies
    • 446 views

  16. Dealing with major incidents

    By lee mcdermott,
    • 3 replies
    • 511 views

  17. Assets missing when search by user

    By Ann-MarieHolloway,
    • 2 replies
    • 277 views

  18. Compatible with windows server 2022

    By Blowerl,
    • 1 reply
    • 258 views

  19. Copy / paste PCF questions from one node to another

    By Sam P,
    • 0 replies
    • 344 views

  20. Show us your email templates!

    By SJEaton,
    • 0 replies
    • 469 views

  21. Specify recipient(s) in email template

    By Sam P,
    • 2 replies
    • 362 views

  22. Additional/optional fields in the PCF form fields section?

    By Guest Paul Alexander,   
    • 5 replies
    • 376 views

  23. Is there any way to find out what the call abandonment rate is?

    By Geoff Soper,
    • 2 replies
    • 327 views

  24. How can I retrieve the catalog id for a BPM?

    By Ieuan Payne IPO,
    • 4 replies
    • 495 views

  25. Error when my guests log a new Request in Customer portal

    By Berto2002,
    • 4 replies
    • 578 views
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