Jeremy Posted October 22, 2021 Share Posted October 22, 2021 We have a process that we thought worked but it appears that the timers are not expiring, we have a node (see below) that places the call on hold for a year but it hasn't come off hold. These are the details of the request showing when it was logged: Is there something that has not worked or we have done wrong as we used the spreadsheet calculator that was provided by Hornbill to work out the hours etc. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now