Chris Rabbatts Posted October 19, 2021 Share Posted October 19, 2021 Afternoon, Apologies for what is probably something quite simple but I cannot seem to work out...... I've noticed this morning when testing mail flow between ourselves and hornbill that some messages appear to be coming from the direct outbound route and not using the mailbox like all other notifications. I'm guessing this might be something within the settings of the individual application (i.e. service Manager) but I cannot find the correct setting that would either give me the option to use our mailbox or change the mail template being used. Any Help would be appreciated. Thanks in advance. Chris Link to comment Share on other sites More sharing options...
Guest Yodit Posted October 19, 2021 Share Posted October 19, 2021 Hi @Chris Rabbatts, Automated email notifications which are not generated via the business process will be sent by the mailbox specified in the Service Manager settings below: (admin>>applications>>service manager>>settings) guest.app.requests.notification.emailDomainThe domain to use when sending application generated email notifications from the instance guest.app.requests.notification.emailMailboxThe shared mailbox to use when sending email notifications from the instance guest.app.requests.notification.emailPrefixThe email prefix to use when sending application generated email notifications from the instance guest.app.requests.notification.emailPrefixDisplayNameThe display name to use when sending application generated email notifications from the instance If you use "Email" as a search term in this area, you will also find the name of the default templates used for each of the notifications which you can adjust in the Email Template section of the admin tool or change in the system settings. Link to comment Share on other sites More sharing options...
Guest Yodit Posted October 19, 2021 Share Posted October 19, 2021 @Chris Rabbatts in addition to the above, more information can be found on the wiki page below https://wiki.hornbill.com/index.php?title=Service_Manager_Notification_Settings Yodit Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now