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Hornbill Automations > Get Request - No "Customer Job Title"?


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Hi guys, 

In one of our Business Processes we make a decision on a the ticket requestors job title to decide whether or not what they have requested needs additional authorisation and if so will send an email to their line manager. 

This is working fine in the existing BPM with the "flowcode" entries in the expressions however when we have gone to add additional "OR" parameters we do not have an option to select Customer Job Title. Can anyone point us in the right direction? 

image.png.8c07e3f0d9208afad497a2ed5ad7e389.png

Thanks,

Jack

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@Jack_Podmore you can get to it, and evaluate the Job Title, but it's a couple of steps

1. Use a get Customer Info node - one of the output params is customerid

2Follow this with a Use a Hornbill Collaboration > Applications > Users > Get Users Details option and use the customerid from the output params in step 1 to identify the user you want the info for in the input params userid

image.png

One of the output params for this node is Job Title as shown in the image above, so you can follow that node with your decision node and branch accordingly.

Hope that helps

 

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