nasimg Posted November 15, 2021 Share Posted November 15, 2021 We have gone live with the Employee Portal and took the opportunity to redesign the Services (removed old ones and added new ones). If I retire the old Services then the requests associated with this are no longer visible by the customer (in the portal). Is this correct? I would have expected the older requests to always be visible. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted November 15, 2021 Share Posted November 15, 2021 @nasimg Unfortunately that is the current behaviour for both portals that is implemented. We have raise a enhancement request to have the ability to control this. Cheers Martyn Link to comment Share on other sites More sharing options...
nasimg Posted November 15, 2021 Author Share Posted November 15, 2021 Thanks @Martyn Houghton I couldn't find this when I searched - seems bizarre that nobody else had come across this issue. Nasim Link to comment Share on other sites More sharing options...
HHH Posted November 15, 2021 Share Posted November 15, 2021 I haven't tested but it should be possible to view retired services requests according to this post. Link to comment Share on other sites More sharing options...
nasimg Posted December 2, 2021 Author Share Posted December 2, 2021 Confirmed this is a defect - hopefully gets fixed soon. Link to comment Share on other sites More sharing options...
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