Matching a response from a supplier who does not include our RequestID in Subject

[Berto2002]

Can anyone please help me with how to detect the RequestID from within the BODY of an in-bound email?

The following was set-up and works well to match reply emails to existing Requests:

However, I have a supplier who receives an External Authorisation email from us. Their response does not reflect our Subject so the above rule does not match. Their emails come-in like the below where our Subject and Body text are reflected back in the "Original Incident Details" section of their email.

My question is what configuration do I need in a Routing Rule on my side to find and extract the RequestID from the body as below. I didn't have the RequestID in the example below. I could, for example, send a string like aaa-RequestID-aaa and the search extracts the RequestID from between the "aaa"s?

[Victor]

1 hour ago, Berto2002 said:

what configuration do I need in a Routing Rule on my side to find and extract the RequestID from the body

Currently the "updateRequest" operation can only extract a Hornbill request ID from the email subject.

[Berto2002]

Thank you for clarifying.