Berto2002 Posted November 12, 2021 Share Posted November 12, 2021 We've now got two users who cannot get rid of their pop-ups! This is a new issue we've started seeing and I'm concerned it's growing. They have clicked to open them but they do not collapse again; so their view is massively obscured. This is in Edge browser. They stay popped-out even if you refresh the page so it's UI-related. Clearing all the browser cache usually clears the issue but then it comes back again for these users. Anyone else having this? It's like the code that collapses them is not running when clicked. Link to comment Share on other sites More sharing options...
nasimg Posted November 12, 2021 Share Posted November 12, 2021 Hi @Berto2002 We also use Edge but haven't seen this issue - not sure if its related to the version. Could you get the two users to try Chrome or a different browser as a workaround. Nasim Link to comment Share on other sites More sharing options...
Berto2002 Posted November 15, 2021 Author Share Posted November 15, 2021 It seems to be browser independent! Sam symptoms on Edge or Chrome and both at latest version... Link to comment Share on other sites More sharing options...
Berto2002 Posted November 15, 2021 Author Share Posted November 15, 2021 Latest is that one user - who had been clearing the browser cache to fix it every morning - has not needed to do so the last two days. I am awaiting to hear back from the other. Thanks for the response @nasimg Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 15, 2021 Share Posted November 15, 2021 Hi @Berto2002, Can you provide more details if the issue still exists? We can't replicate from our side. Does it happen only in the request view or in all views? Thanks, Daniel. Link to comment Share on other sites More sharing options...
Berto2002 Posted November 15, 2021 Author Share Posted November 15, 2021 Yes the issue is on all these pages It happens in this view: Request List - Hornbill How about this view? New Change Management Process - Hornbill Or this view: Change Calendar - Hornbill Link to comment Share on other sites More sharing options...
Berto2002 Posted November 15, 2021 Author Share Posted November 15, 2021 This is what my user states. So looking more like a browser cache issue: Link to comment Share on other sites More sharing options...
Daniel Dekel Posted November 15, 2021 Share Posted November 15, 2021 Thank you @Berto2002, Can you please ask the user if he can still see that error to send us the diagnostics generated? Refresh the page (F5) Open the user menu Click on "Start Diagnostics" Navigate the app to produce the issue a few times Click "Stop Diagnostics" Send the outcome to our support or in a Private Message in the Hornbill Community. Thank you, Daniel. Link to comment Share on other sites More sharing options...
Berto2002 Posted November 29, 2021 Author Share Posted November 29, 2021 I have not heard back from this user. If I get any more I will post. 1 Link to comment Share on other sites More sharing options...
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