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Suspend node - waiting for attachment


LorraineS
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27 minutes ago, LorraineS said:

getting a no matching goto found

That error would indicate an issue with the Decision Node, rather than the Suspend Node.
We strongly recommend that you always have a No Match branch on your Decision Nodes, otherwise you are prone to the error above and without a "No Match" branch it becomes extremely difficult to troubleshoot.

 

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@LorraineS when would you need the workflow to follow the "Attachment" branch? Why do you want to check for the node outcome as "Wait For Attachment"?

(the expression is incorrect, there is no such outcome value for this node, but I need to understand how you need it to work, what are you trying to achieve, before I can advise)

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@LorraineS right, I understand.... well the scenario then seems to be fairly simple. Given this is a two options scenario, I would look at this from the expiry angle.. So, the expiry route would be when the user/customer has not attached the photo... The node waited for the designated time, there was no attachment uploaded to resume the process so it expired. Therefore it is fair to assume the following options:

  • expiry: no attachment added
  • anything else: the attachment was added - given there was it was not the expiry that resumed the node, it could only be that the node resumed because an attachment was uploaded

To put the above in a workflow the decision node would have 2 branches:

  • expiry
  • no match (which equates to anything else but expiry in our case)

Sure, you can build branches based on other criteria but in my view it is easier to look at this from this perspective, as you only need to worry about the expiry and not worry about any other criteria/custom expression. Makes sense?

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