Smurfy Posted November 4, 2021 Share Posted November 4, 2021 Hi Is there a chance that can be added to the incident side too? When we have a major running where we have lost outlook or something similar we would like to be able to publish something on the portal where the users can create tickets if they are affected as well. This will give us a good count of those affected during that outage without putting pressure on the service desk team. 1 Link to comment Share on other sites More sharing options...
Alisha Posted November 8, 2021 Share Posted November 8, 2021 +1 for us as well please. It would be handy if our customers could let us know that they're affected on an Incident via the portal. Link to comment Share on other sites More sharing options...
Dave Longley Posted November 8, 2021 Share Posted November 8, 2021 +1 too Link to comment Share on other sites More sharing options...
HHH Posted November 8, 2021 Share Posted November 8, 2021 +1, very good idea that would save us a ton of work Link to comment Share on other sites More sharing options...
Berto2002 Posted November 8, 2021 Share Posted November 8, 2021 @Smurfy, your words when you logged this thread made me wonder if this feature was already implemented. Has it?! You said, "Is there a chance that can be added to the incident side too"? I can only find one other reference, attached and theres not indication it's been released or even planned. This feature is needed more for Incident than Problem, I agree. We had our customer success call recently and this is one of the first enhancements we asked for a year ago in project phase: a simple way for users to see when a Major Incident is running and to be able to "click" to add their name to the list of affected users rather than have to log another ticket. Link to comment Share on other sites More sharing options...
Smurfy Posted November 8, 2021 Author Share Posted November 8, 2021 @Berto2002 I believe its only available for problem at the moment. Link to comment Share on other sites More sharing options...
Berto2002 Posted November 8, 2021 Share Posted November 8, 2021 @Smurfy where do I configure it please? We seem to have missed this! Link to comment Share on other sites More sharing options...
Sam P Posted November 9, 2021 Share Posted November 9, 2021 +1, we are currently not using PM so to have this functionality to use alongside Impacted Services would be invaluable Link to comment Share on other sites More sharing options...
Smurfy Posted November 10, 2021 Author Share Posted November 10, 2021 @Berto2002 its in the Problem part on service portfolio. I've not used it myself yet Link to comment Share on other sites More sharing options...
lee mcdermott Posted November 15, 2021 Share Posted November 15, 2021 +1 Link to comment Share on other sites More sharing options...
WFMKC Posted November 29, 2021 Share Posted November 29, 2021 +1 Link to comment Share on other sites More sharing options...
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