AndyHill Posted December 3, 2021 Share Posted December 3, 2021 Is there a setting that can prevent the priority assessment showing in the timeline when being set by the analyst? I know analysts can change the visibilty when they set it but we would want this set to Team by default rather than customer. Link to comment Share on other sites More sharing options...
Steven Boardman Posted December 3, 2021 Share Posted December 3, 2021 @AndyHill I believe it's this one guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.escalate If you navigate to the below and type Visibility into the filter it will return the options for all request action items Link to comment Share on other sites More sharing options...
AndyHill Posted December 3, 2021 Author Share Posted December 3, 2021 @Steven Boardman thanks. I had searched that area for assessment and priority but hadn't thought about escalate Link to comment Share on other sites More sharing options...
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