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Notifications on analyst update


HHH
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Is there a way to get an email when another analysts updates a request owned by me?
There is Email Update (Owner Notification) and Portal Update (Owner Notification) but I'm not sure any of these cover it.

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This is not currently available, the triggers for sending a notification are for Customer updates via email or selfservice.

Any updates on a request that the owner has not seen will cause the request to highlight in the Request List View, though.

 

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