Customer Feedback - Enable Star Rating - Not showing correctly

[Mark (ESC)]

Hi all

We have an issue with the following -> Customer Feedback - Enable Star Rating - Not showing correctly

You can see from the screenshot below the stars are not showing, and the customer is not able to click between low to high.
Customer is able to leave feedback, but it will always come in as one star.

 

 

Any help is gratefully received.

[David Hall]

Hi @Mark (ESC)

Thanks for posting... this has been previously reported and we have a fix coming in the next update of Service Manager.

Kind Regards,

Dave.

[Chris Temple]

Hi @David Hall,

Can you confirm when the next update for Service Manager will be released to resolve this issue please? I'd noticed a few posts saying a fix is on the way, but we need to know timescales as we are being contacted by customers that are trying to leave feedback and need to advise them accordingly. 

NB. I have checked the announcements section as recommended in other posts, but can't find anything there.

Thanks,

Chris.

[Steve Giller]

There is a Service Manager release scheduled for today, which will apply overnight during your Maintenance Window.