Jump to content

Setting a Priority from a Human task


Recommended Posts


Im currently working on a way to set the priority of an Incident with the out put of a human task done by our service desk.

But once the analyst makes a choice the output doesn't change the priority of the ticket.

Here are my nodes:


the settings in the set priority node is


variable in full &[functions.getTaskParams("task-d1251df6").outcome]


what am i missing?

Link to comment
Share on other sites

The first step would be to post the Task Outcome to the Timeline and ensure it's producing a valid value for the Priority:

The outcome needs to be a Priority ID, which may or may not be the same as the Priority Name.

Link to comment
Share on other sites


Here is what gets pushed to the timeline, and the outcome is the name i would need to come through.

Do i need to check the Priority ID for the different p levels and make that the outcome?

Makes sense, i will do some digging and testing and let you know how i get on. Thanks

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...