Setting a Priority from a Human task

[Llyr]

Hi,

Im currently working on a way to set the priority of an Incident with the out put of a human task done by our service desk.

But once the analyst makes a choice the output doesn't change the priority of the ticket.

Here are my nodes:

the settings in the set priority node is

variable in full &[functions.getTaskParams("task-d1251df6").outcome]

 

what am i missing?

[Steve Giller]

The first step would be to post the Task Outcome to the Timeline and ensure it's producing a valid value for the Priority:

The outcome needs to be a Priority ID, which may or may not be the same as the Priority Name.

[Llyr]

Here is what gets pushed to the timeline, and the outcome is the name i would need to come through.

Do i need to check the Priority ID for the different p levels and make that the outcome?

Makes sense, i will do some digging and testing and let you know how i get on. Thanks

[Llyr]

UPDATE.

It now works, i found the PriorityID for my priority statuses and set them as the outputs of the manual task.

Thanks for you help.

[Steve Giller]

Glad that's working, thanks for letting us know.