Prathmesh Patel Posted February 16, 2017 Posted February 16, 2017 Is there a way that the closure categories can be changed on a call once it has been closed?
James Ainsworth Posted February 16, 2017 Posted February 16, 2017 Hi Prathmesh, On the resolution action there is an 'Edit' option. Selecting edit will allow you to change the closure category. Regards, James
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