Giving users rights to resolve calls

[yelyah.nodrog]

Good afternoon everyone,

Another quick question.

None of our users have the right to resolve calls currently other than me admin, manager and Team leader of service desk. Do we know what role this sits under? and is there a safe role for this (So as not to give users too many permissions)

Many thanks as always

Hayley.

[Victor]

@yelyah.nodrog can you give me one or two examples of users that can't resolve calls? And maybe an example or two of what calls they can't close?

There might be a number of reasons and want to see which one might be responsible for this.