Category restrictions

[Melissa Gurney]

Hello,

I have been asked by my colleagues the following question:

Can the option to apply a call closure category be set up on some services and not others? - with the question of closure category not appearing at all on those others??

Please let me know if you require any clarification on this,

Regards,

Melissa

[Victor]

@Melissa Gurney if you refer to having the closure category as mandatory on a request then I'm afraid this is global as it is managed by an application setting...

[Melissa Gurney]

@Victor I did think that was the case - Thank you for the speedy clarification.

 

[Steve Giller]

If you need a workaround @Melissa Gurney you can set the category in the BPM on the services/catalog items that you do not wish to make mandatory (possibly using a dummy category) which will allow you to set the requirement globally without needing an analyst to set it on the non-mandatory services.