Melissa Gurney Posted February 20, 2017 Share Posted February 20, 2017 Hello, I have been asked by my colleagues the following question: Can the option to apply a call closure category be set up on some services and not others? - with the question of closure category not appearing at all on those others?? Please let me know if you require any clarification on this, Regards, Melissa Link to comment Share on other sites More sharing options...
Victor Posted February 20, 2017 Share Posted February 20, 2017 @Melissa Gurney if you refer to having the closure category as mandatory on a request then I'm afraid this is global as it is managed by an application setting... Link to comment Share on other sites More sharing options...
Melissa Gurney Posted February 20, 2017 Author Share Posted February 20, 2017 @Victor I did think that was the case - Thank you for the speedy clarification. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 21, 2017 Share Posted February 21, 2017 If you need a workaround @Melissa Gurney you can set the category in the BPM on the services/catalog items that you do not wish to make mandatory (possibly using a dummy category) which will allow you to set the requirement globally without needing an analyst to set it on the non-mandatory services. Link to comment Share on other sites More sharing options...
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