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Calls being resolved withouth resolution catagories


yelyah.nodrog
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Good afternoon,

We have had a number of calls resolved without a resolution category, is there and way to make this option mandatory? and if so where do I need to go to look for it? I cannot see anything under business processes and progressive capture? Am I missing something? - I have added a picture showing that the Request resolved Set check list item node is mandatory, this is the only place I can think of?

Many thanks

Hayley.

Capture.PNG

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