yelyah.nodrog Posted February 13, 2017 Share Posted February 13, 2017 Good afternoon, We have had a number of calls resolved without a resolution category, is there and way to make this option mandatory? and if so where do I need to go to look for it? I cannot see anything under business processes and progressive capture? Am I missing something? - I have added a picture showing that the Request resolved Set check list item node is mandatory, this is the only place I can think of? Many thanks Hayley. Link to comment Share on other sites More sharing options...
Victor Posted February 13, 2017 Share Posted February 13, 2017 @yelyah.nodrog you can set it to mandatory (the resolution category) using this application setting: Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted February 13, 2017 Author Share Posted February 13, 2017 Thanks Victor! Link to comment Share on other sites More sharing options...
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