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Company not populated from Department membership


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I need to be able to filter call views within Service Manager as well as produce reports based on company membership.

Whilst the users are assigned to a department correctly, this isn't then populating the parent company info. Does the company detail come from the organisational data within Hornbill system configuration or does our ldap import need to have this configured also?

Any advise on how this is populated would be much appreciated as I would have hoped this would be picked up through the parent detail of the departments.

Many thanks.

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