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Service Specific Request ID - itsmRequestsAutoId

Martyn Houghton

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I am in the process of bringing a number of different desks from around our organisation into Service Manager and one of the requirements is to have a different request number format for the different desks. There is some ability to configure the formatting of the itsmRequestsAutoId auto vale option using the 'rec' parameter but cannot see who to use this option to make the setting specific to a set of services.

Is this possible at the moment and if not is this something that is being looked into?



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