Yes, as per above when I preview my report I can see the date logged for each record, but when I export it to CSV the date field in blank
Also If anyone could let me know how to increase the max number of records in my report too that'd be great
We generally struggle to find customers incidents if they don't have the call number. It has been suggested that we use the view function and the add a view for
all calls for *username* where the customer name is the name you need to find
I have instances where this doesn't work either and we can't locate the users calls.
Whilst no calls are displayed for the customer we can find the incident, if they have the number
Does anyone have a solution? clearly the the search / view facility doesn't work for us. It's quite frustrating