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Auto Emailing of Scheduled Change?


Josh Bridgens
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Morning All,

 

I was hoping for some help regarding an automatic email we need to go out as part of our change process. Ideally we would like this to go out after a change has been scheduled in the Change Calendar.

Is there any Field mapping for it to pickup the scheduled Date's and put that in the email?  

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Any help would be appreciated.

 

Josh

 

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For anyone interested I have figured out a way to achieve this!

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The first node will suspend the call waiting for the change to be scheduled.

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After scheduling the change the second node will get the request details.

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The Third node will then Map this date and time to the custom fields within the request!

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It is then easy enough to add these custom Fields to the automatic email.

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If there is an easier/shorter version of this I would love to hear!

 

Regards, 

 

Josh

Edited by Josh Bridgens
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