Auto Emailing of Scheduled Change?

[Josh Bridgens]

Morning All,

 

I was hoping for some help regarding an automatic email we need to go out as part of our change process. Ideally we would like this to go out after a change has been scheduled in the Change Calendar.

Is there any Field mapping for it to pickup the scheduled Date's and put that in the email?  

Any help would be appreciated.

 

Josh

 

[Josh Bridgens]

For anyone interested I have figured out a way to achieve this!

The first node will suspend the call waiting for the change to be scheduled.

 

After scheduling the change the second node will get the request details.

The Third node will then Map this date and time to the custom fields within the request!

 

It is then easy enough to add these custom Fields to the automatic email.

If there is an easier/shorter version of this I would love to hear!

 

Regards, 

 

Josh

Edited May 29, 2018 by Josh Bridgens
missing image