Tina.Lapere Posted May 24, 2018 Share Posted May 24, 2018 Hi, Can anyone help with the following please: We have setup a wallboard that displays dashboards for our customers. The PC it uses isn't currently on our network so we log into Hornbill by bypassing AD. This works fine however it seems to keep signing the analyst out of the session over night meaning we have to keep signing in the next morning. Is there a way round this as it's rather annoying? Thanks Tina Link to comment Share on other sites More sharing options...
Victor Posted May 24, 2018 Share Posted May 24, 2018 @Tina.Lapere try and change this... it might be a hardcoded limit cap though but can't say for sure... Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 24, 2018 Author Share Posted May 24, 2018 @Victor - Thank you we'll give it a go. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 24, 2018 Author Share Posted May 24, 2018 @Victor - If we set it to 0 (zero) would this mean it would never timeout? If so would this cause any issues elsewhere (notifications etc) Link to comment Share on other sites More sharing options...
Victor Posted May 24, 2018 Share Posted May 24, 2018 3 minutes ago, Tina.Lapere said: If we set it to 0 (zero) would this mean it would never timeout? Don't know... I'll ask internally. By the way, this setting governs all user sessions so all user session will be taking into account any changes you make to this setting. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 24, 2018 Author Share Posted May 24, 2018 It must be just the analysts ones though as there is a separate setting for basic users? Link to comment Share on other sites More sharing options...
Victor Posted May 24, 2018 Share Posted May 24, 2018 2 minutes ago, Tina.Lapere said: as there is a separate setting for basic users? which one are you talking about? Nvm, you mean this one: communications.basicSessionIdleTimeout So yes, the one I mentioned before is for full users (analysts) only... Link to comment Share on other sites More sharing options...
Victor Posted May 24, 2018 Share Posted May 24, 2018 16 minutes ago, Tina.Lapere said: If we set it to 0 (zero) would this mean it would never timeout? Got confirmation internally. No, if you set it to 0 (zero) it will go back to the default value of 8. You can theoretically set it to a high number but keep in mind what I said that it will affect all full users/analysts. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 24, 2018 Author Share Posted May 24, 2018 OK at what point will it go back to 8, overnight? The reason I say this is because I have changed it and it's currently still showing 0 after logging out and back in again. So long as it only effects analysts that's fine. I'm guessing it won't cause any issues around delays in notifications etc? Link to comment Share on other sites More sharing options...
Victor Posted May 24, 2018 Share Posted May 24, 2018 4 minutes ago, Tina.Lapere said: I'm guessing it won't cause any issues around delays in notifications etc? Nothing to do with notifications. Is all about the session. It might not go "back" to 8, is more like if it is 0, Hornbill ignores the value and applies the default value for session expiry (8 hrs) when creating the session... Link to comment Share on other sites More sharing options...
Tina.Lapere Posted May 24, 2018 Author Share Posted May 24, 2018 @Victor Oh I see - I guess we'll find out tomorrow morning. I'll let you know. Thanks Link to comment Share on other sites More sharing options...
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