product defect No services available to select during PCF

[yelyah.nodrog]

I haven touched the admin side of hornbill today and no updates have been pushed but but whenever someone tries to raise a change they get this error when it comes to selecting a service:

IS anyone else getting this error? Changes were being raised fine up to around a hour ago?

Hayley. (have also raised as incident on support)

 

 

[yelyah.nodrog]

It now appears to be working after pushing through a fix in Hornbill service manager

[Stuart Torres-Catmur]

@yelyah.nodrog

I wonder if this is this what broke it or what fixed it.  We started getting problems about the time this update was made - without notice I might add

 

I think I will also now update Service Manager.  Glad it's working for you now

[yelyah.nodrog]

[Stuart Torres-Catmur]

Working for us now after Service Manager update

[Victor]

@yelyah.nodrog @Stuart Torres-Catmur most likely the issue for which we deployed a patch yesterday: 

 

[Victor]

49 minutes ago, Stuart Torres-Catmur said:

We started getting problems about the time this update was made - without notice I might add

@Stuart Torres-Catmur the admin tool update could not have affected the issue in the PCF ...

[Stuart Torres-Catmur]

@Victor

We didn't have any problems until around the time the Admin Tool update was released.

[Victor]

1 minute ago, Stuart Torres-Catmur said:

We didn't have any problems until around the time the Admin Tool update was released.

I understand this but it very much looks like an unfortunate coincidence... services are part of SM application, admin tool ios admin tool. Totally different parts of the Hornbill product, they even belong to different layers of the architecture... I am quite sorry for the troubles and I am quite confident is saying it was just an unfortunate coincidence on this occasion...  ... The fact that we deployed a patch yesterday which addresses this issue (although enforces my belief that it was indeed just a coincidence...

[Stuart Torres-Catmur]

@Victor

I wonder what caused it then.  Surely all our browser cache's didn't clear at the same time, revealing the issue.  Maybe we'll never know.  Just glad it's fixed.  Carry on good sir!

[Victor]

2 minutes ago, Stuart Torres-Catmur said:

I wonder what caused it then.

Well, something is going on today, I have another issue reported which I can't explain and does not have any sort of root cause... Hornbill is working against me today