Martyn Houghton

Service Level Agreements - 'Service Category'

By Martyn Houghton, January 29, 2018 in Service Manager

• sla
• serivce category

ui issue Dark Mode - Request Email action

By Martyn Houghton, June 2, 2023 in Service Manager

• darkmode
• request
• (and 1 more)

  Tagged with:

  • darkmode
  • request
  • email

ui issue In Dark Mode, screen changes back to White when retrieving a case or clicking on a link.

By Martyn Houghton, May 18, 2023 in Service Manager

• darkmode
• retrieve
• (and 2 more)

  Tagged with:

  • darkmode
  • retrieve
  • link
  • quick search

ui issue Request Time Recording does not honour Darl Mode

By Martyn Houghton, May 17, 2023 in Service Manager

• dark
• time recording
• (and 1 more)

  Tagged with:

  • dark
  • time recording
  • request view

enhancement Data Provider - SQL Query support to provide dynamic list of values

By Martyn Houghton, August 23, 2019 in Progressive Capture

• sql query
• database direct
• (and 1 more)

  Tagged with:

  • sql query
  • database direct
  • database search

enhancement Service - Copy Subscribers

By Martyn Houghton, September 1, 2020 in Service Manager

• copy
• service
• (and 1 more)

  Tagged with:

  • copy
  • service
  • subscribers

Customer Portal - Google Analytics

By Martyn Houghton, November 19, 2018 in System Administration

Auto Assign - Team Membership Type = exclude Manager/Team Leader

By Martyn Houghton, May 17, 2016 in Business Process Automation

• Auto Assign
• Assign
• (and 2 more)

  Tagged with:

  • Auto Assign
  • Assign
  • Team
  • Membership

query? Is it currently possible to Add and Remove a Simple List Entry via a BPM node?

By Martyn Houghton, March 23, 2023 in Business Process Automation

• simple list
• add
• (and 2 more)

  Tagged with:

  • simple list
  • add
  • remove
  • bpm

query? Is it possible to update a Platform Core Setting via BPM

By Martyn Houghton, March 23, 2023 in Business Process Automation

• settings
• bpm
• (and 1 more)

  Tagged with:

  • settings
  • bpm
  • update

enhancement Access to Customer (Contact) custom fields in Intelligent Capture

By Martyn Houghton, March 20, 2023 in Progressive Capture

• contact
• customer
• (and 1 more)

  Tagged with:

  • contact
  • customer
  • custom fields

query? Service Manager Build 2830 - does not seem to have been applied

By Martyn Houghton, March 7, 2023 in Service Manager

• build 2830

query? Portal Login Error Message Text - customisation

By Martyn Houghton, October 2, 2020 in System Administration

• portal
• login
• (and 1 more)

  Tagged with:

  • portal
  • login
  • error

bug? Time Recording dialog in Service Manager Requests not attaching to action

By Martyn Houghton, September 1, 2022 in Service Manager

• time recording
• ui
• (and 1 more)

  Tagged with:

  • time recording
  • ui
  • request view

enhancement Request View - Linked Requests to have Request Type Filter and textual filter

By Martyn Houghton, February 15, 2023 in Service Manager

• request view
• linked
• (and 2 more)

  Tagged with:

  • request view
  • linked
  • type
  • filter

enhancement Update Request Service - additional option to update Service Custom Fields

By Martyn Houghton, May 12, 2022 in Service Manager

• request
• service
• (and 1 more)

  Tagged with:

  • request
  • service
  • custom fields

enhancement Service - Additional Custom Fields

By Martyn Houghton, May 12, 2022 in Service Manager

• service
• custom fields

query? Pause Resolve Timer, Portal Confirm Resolved Fixed/Broken and Close Request

By Martyn Houghton, October 10, 2022 in Service Manager

• pause
• resolve
• (and 4 more)

  Tagged with:

  • pause
  • resolve
  • timer
  • fixed
  • broken
  • closed

enhancement Upload Document - Additional options to speed up usage

By Martyn Houghton, August 23, 2021 in Document Manager

• document manager
• document
• (and 1 more)

  Tagged with:

  • document manager
  • document
  • upload

enhancement FAQ Editor - Formatting Ribbon bar to persist at top when scrolling.

By Martyn Houghton, November 2, 2022 in Service Manager

• faq
• edit
• (and 4 more)

  Tagged with:

  • faq
  • edit
  • formatting
  • ribbon
  • scroll
  • scrollbar

query? Database Asset Import Tool - Shared With Organisation

By Martyn Houghton, November 1, 2022 in Integration Connectors, API & Webhooks

• asset import
• shared
• (and 2 more)

  Tagged with:

  • asset import
  • shared
  • organisation
  • organization

query? Maintenance Window - autoUpdate.maintenanceWindow day of the week syntax

By Martyn Houghton, November 1, 2022 in System Administration

• maintenance
• window
• (and 2 more)

  Tagged with:

  • maintenance
  • window
  • syntax
  • day

query? Platform Maintenance Window

By Martyn Houghton, November 1, 2022 in System Administration

• platform
• maintenance
• (and 1 more)

  Tagged with:

  • platform
  • maintenance
  • window

enhancement iBridge OneDrive - Share Item - support new setting 'Block Download'

By Martyn Houghton, February 24, 2022 in Integration Connectors, API & Webhooks

• onedrive
• share item
• (and 1 more)

  Tagged with:

  • onedrive
  • share item
  • block download

query? KeySafe - Microsoft Office 365 Mail Connector - does not support Approval Process

By Martyn Houghton, February 18, 2021 in System Administration

• keysafe
• microsoft 365
• (and 1 more)

  Tagged with:

  • keysafe
  • microsoft 365
  • mail connector