query? KeySafe - Microsoft Office 365 Mail Connector - does not support Approval Process

[Martyn Houghton]

Whilst attempting to setup the Microsoft Office 365 Mail Connector - we have identified that it does not support Microsoft 365 Approval Process, where the request is made and then sent for approval.

The process appears to require you to log in as a full global admin account and do the process inline as part of the single session.

Can the keysafe process be amended to support approval process?

Cheers

Martyn 

[Mark Priest]

Hi 

 

Was there any resolution to this as we are seeing the same. Whereby the account we use for the shared mailbox and Keysafe account do not have admin rights so then get prompted to input admin account for approval. 

[Michael M]

Hi,

Please see if this wiki page resolves your issue.
Troubleshooting issues occurring during the setup process - Hornbill

 

[Philds]

We have a call tomorrow with the support team on this so I will share what we find. The scenario presented on this page describes an issue 'after connecting the keysafe entry to the desired email account' but so far we haven't been able to successfully connect any of our three mailboxes. We still receive this screen even though our tenant admin has approved the request