Service Level Agreements - 'Service Category'

[Martyn Houghton]

Like 'Services' it would be useful to be able to group/filter  Service Level Agreements by 'Service Category', as we use the category to differentiate between the different Service Desks we operate on the common platform.

Cheers

Martyn

 

[James Ainsworth]

Hi Martyn,

I'll add this requirement to the change that we have in our backlog for having the Service Category on the Services list.  I'll see if we can get them done at the same time.

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks for the update. Just make the system more manageable when dealing with multiple service desks and large volumes of services.

Cheers

Marytn

[Martyn Houghton]

@James Ainsworth

Is this still in the backlog?

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Yes, a change for adding a search/filter to the Service Level Agreements view is still in the backlog.  I had previously mentioned that it may be bundled with another change, however, it does now seem to be listed as a separate feature request.  I'll let you know if there is any progress with this.

[Martyn Houghton]

@James Ainsworth

Thanks for the update and reassuring it is still in the queue.

Cheers

Martyn