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Adam Toms

Hornbill Users
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  • Posts

    210

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    3

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Topics posted by Adam Toms

  1.  

    When editing an asset in Asset Manager manually could a warning notification appear for unsaved edits?

    By Adam Toms, in Service Manager

      
    • 3 replies
    • 97 views
  2.  

    Is there plans to enhance and update the Yammer integration now Yammer has become Viva Engage?

    By Adam Toms, in Integration Connectors, API & Webhooks

      
    • 2 replies
    • 82 views
  3.  

    Chat inactivity time out setting

    By Adam Toms, in Live Chat

      
    • 7 replies
    • 600 views
  4.  

    system auto responder timeline posts not visible to connection in the employee portal

    By Adam Toms, in Service Manager

      
    • 4 replies
    • 95 views
  5.  

    Some SQL assistance needed with feedback filtering via Service Domain in Advanced Analytics Widget

    By Adam Toms, in Reporting

      
    • 3 replies
    • 160 views
  6.  

    Service Portfolio Reporting - Service Subscription Reporting

    By Adam Toms, in Service Manager

      
    • 2 replies
    • 118 views
  7.  

    Workflow configuration for reopening tickets when an update occurs once a ticket has been resolved

    By Adam Toms, in Business Process Automation

      
    • 4 replies
    • 109 views
  8.  

    Certificates upon completion of courses?

    By Adam Toms, in Hornbill Academy

    • 2 replies
    • 251 views
  9.  

    Adding connections across Service Domains - possible enhancement

    By Adam Toms, in Service Manager

      
    • 3 replies
    • 251 views
  10.  

    Hornbill Asset Management - Warranty Start and Warranty Expires date and time pickers - can this be changed to just date only?

    By Adam Toms, in Service Manager

      
    • 4 replies
    • 265 views
  11.  

    Intermittent 404 errors when browsing to https://live.hornbill.com/instancename/servicemanager/requests/

    By Adam Toms, in Service Manager

    • 2 replies
    • 194 views
  12.  

    Query - regarding announcement posted in latest update of Hornbill Core (256) - Sites to be renamed to "Office Locations"

    By Adam Toms, in Service Manager

      
    • 2 replies
    • 192 views
  13.  

    email routing rules - best format for emails to be in when put into a service request?

    By Adam Toms, in Service Manager

      
    • 4 replies
    • 229 views
  14.  

    basic license permissions for read only access to Hornbill Asset Manager

    By Adam Toms, in Service Manager

      
    • 2 replies
    • 220 views
  15.  

    Unable to upload attachments in Hornbill Service Manager tickets this morning.

    By Adam Toms, in Service Manager

      
    • 8 replies
    • 238 views
  16.  

    Unable to choose tables when extracting ticket data from the My Requests section. Description table missing from extract.

    By Adam Toms, in Employee Portal

      
    • 4 replies
    • 453 views
  17.  

    Advice please, types of catalogue items to configuring to Teams Virtual agent Hornbill integration.

    By Adam Toms, in Service Manager

      
    • 1 reply
    • 366 views
  18.  

    Hornbill Contacts. Is it possible to to lock down view of contacts by support queue?

    By Adam Toms, in Service Manager

      
    • 8 replies
    • 651 views
  19.  

    Teams Power Virtual Agent - ability to be taken to self service portal rather than a catalogue item for I need help topic?

    By Adam Toms, in Integration Connectors, API & Webhooks

      
    • 1 reply
    • 311 views
  20.  

    Additional field required in Financial Information Acq. method field in Hornbill Asset Manager

    By Adam Toms, in Service Manager

      
    • 3 replies
    • 345 views
  21.  

    Email notification of a ticket that has been escalated. So for example P2 to P1.

    By Adam Toms, in Service Manager

      
    • 3 replies
    • 371 views
  22.  

    Not a full list of catalogue items being displayed. Is there a limit to how many can appear on a page even after load more has been selected?

    By Adam Toms, in Employee Portal

      
    • 6 replies
    • 457 views
  23.  

    Will changing the names of Services in the Service Portfolio cause any issues with pre-existing tickets?

    By Adam Toms, in Service Manager

      
    • 5 replies
    • 408 views
  24.  

    Clearing Authorisation once a tenative outcome has been selected.

    By Adam Toms, in Service Manager

      
    • 2 replies
    • 325 views
  25.  

    How do you add multiple connections to a request as part of bpm configuration?

    By Adam Toms, in Service Manager

      
    • 2 replies
    • 323 views
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