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Posts
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Joined
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Last visited
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Days Won
3
Content Type
Profiles
Forums
Enhancement Requests
Topics posted by Adam Toms
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Authorisation Node (Automatic Assignment) configuration assitance required.
By Adam Toms, in Service Manager
- 2 replies
- 350 views
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Asset detail capturing and updating Asset Manager automatically from within a request
By Adam Toms, in Service Manager
- service manager
- asset managment
- (and 2 more)
- 1 reply
- 288 views
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- 2 replies
- 773 views
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- 8 replies
- 414 views
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Asset Management - CSV Extract formatting issue
By Adam Toms, in Service Manager
- asset managment
- csv
- (and 2 more)
- 4 replies
- 366 views
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- 4 replies
- 451 views
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- 3 replies
- 597 views
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Can an email, resolve a ticket if it matched a subject and email address configured in a BPM to do so?
By Adam Toms, in Service Manager
- business process automation
- (and 1 more)
- 2 replies
- 326 views
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Resolve by Previous month in Views in Service Manager looking at Dec 2020 not Dec 2021
By Adam Toms, in Service Manager
- 9 replies
- 471 views
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Hornbill SQL User Import Utility - Does not appear to strip user account roles from an account
By Adam Toms, in Integration Connectors, API & Webhooks
- 6 replies
- 991 views
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Request List not changing colour still highlighted blue even after updates in requests have been viewed.
By Adam Toms, in Service Manager
- 2 replies
- 470 views
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Email Routing Rules do not appear to be followed by a second mailbox which has now been added for applying an update to ticket via email
By Adam Toms, in System Administration
- 4 replies
- 467 views
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Download of file locked - even though document not checked out and access correctly set
By Adam Toms, in Document Manager
- 2 replies
- 845 views
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Query regarding multiple domains using one Hornbill ITOM server
By Adam Toms, in IT Operations Management
- 3 replies
- 776 views
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Change Calendar access inside the the employee portal.
By Adam Toms, in Service Manager
- enhancement
- service manager
- (and 1 more)
- 8 replies
- 1,165 views
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Use of Hyperlinks in the description field in a Bulletin on the Employee Portal
By Adam Toms, in Employee Portal
- employee portal
- bulletins
- (and 1 more)
- 2 replies
- 616 views
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Unable to suspend - wait for authorisers when authorisers are multiple and manually selected in a change request
By Adam Toms, in Service Manager
- service manager
- bpm
- (and 1 more)
- 3 replies
- 648 views
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Employee Portal - Customer Feedback Survey When a customer has submitted a ticket - capturing feedback on the portal
By Adam Toms, in Employee Portal
- employee portal
- enhancement
- (and 1 more)
- 5 replies
- 833 views
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ITOM SIS Server has a warning that it's out of date but the version installed is a higher number than what's available
By Adam Toms, in IT Operations Management
- 2 replies
- 831 views
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- 0 replies
- 622 views
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Assigning a request to a queue using the Site Custom 1 field details
By Adam Toms, in Service Manager
- 2 replies
- 657 views
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Broken Images in Email Template when copying in from Microsoft Word (has worked in the past)
By Adam Toms, in Service Manager
- 3 replies
- 757 views
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Advice please regarding BPM configuration and decision making
By Adam Toms, in Business Process Automation
- 4 replies
- 898 views
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- 2 replies
- 845 views
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Is it possible to get a date added filter when using the boards table in Reports?
By Adam Toms, in Service Manager
- reporting
- service manager
- (and 1 more)
- 2 replies
- 721 views