Teams Power Virtual Agent - ability to be taken to self service portal rather than a catalogue item for I need help topic?

[Adam Toms]

Hi all,

We're building our Teams Power Virtual Agent and the guide on the wiki has been very helpful.

However I think due to our vast array of catalogue items and services we support we wanted to where we don't have an automation item or a pre-existing topic available We would like the customer through the teams chat be taken to the root employee portal URL, where they can log a ticket through the self service portal. Rather than create generic catalogue items for our Service Desk to then manage.

The wiki documentation suggests that each topic needs to point to a catalogue id, rather than a pure URL to the employee portal.

Am I missing something here? Or would I need to request a change to functionality on how this integration works?

I'd been keen to know how others have also configured their agent topics.

Any advice or help on this matter would be appreciated. 

Many Thanks

 

[Adam Toms]

Has anyone had any further thoughts on the above matter?