Inbound Routing Rule - Multiple FromAddress

[ChrisU]

Hi, I'm trying to setup a Inbound routing rule with multiple FromAddress which doesn't seem to be working.  My question is can you have multiple Fromaddress defined in a single rule and can you use wildcard expressions for example:-

fromAddress like '%.something@abc.com' or
fromAddress like '%.somethingelse@abc.com' or
fromAddress like '%.somethingbetter@abc.com'

 

Many Thanks

[Steve Giller]

As written that will only match against the final fromAddress in the list.

Use '%.something@abc.com%' if you are matching multiple addresses.

If there are additional criteria, don't forget the operator precedence and use brackets where necessary. The ExpressLogic page has more details on building expressions.

[ChrisU]

Hi, ive tried the above, apologies if ive not followed correctly but this still is not working, this is what i have:-

 

fromAddress like ('%.something@abc.com%') or 
fromAddress like ('%.depsomething@abc.com%') or
fromAddress like ('%.somethingdepl@abc.com%') or 
fromAddress like ('%.somehtingelse@abc.com%') or 
fromAddress like ('%.some@abc.com%')

[Steve Giller]

The only thing I can think of is that you've specified a from address with a "." in it - is that actually the case?

The above would match "firstname.surname@abc.com" but not "fullname@abc.com"

[ChrisU]

Hi, it would be for example firstname.lastname.something@abc.com

[ChrisU]

Hi, just wondering if anyone can help with this please?

[ChrisU]

Hi, just wondering if what I'm trying to do is possible?

 

Thanks

[Steve Giller]

@ChrisU Based on what you've posted this will work as expected.
The only thing that hasn't been mentioned that I can think of is that a Request can only be raised by a User/Guest who is already in the system, the email address must only be in use by one User/Guest, and to update a Request email must come from the request Customer.

If these criteria are being met can you send me a private message (as we don't want to expose PII on the forums) with the unedited Routing Rule expression you are using, the email address(es) you expect to be picked up, and if possible a screenshot of an incoming email that was not matched showing the From: address.