MacLean Ferguson

We're looking at utilizing the Power Automate integration with iBridge but struggling to track down how we can get the flow licensing set. Has anyone been able to tie the integration to an account or is the only way to license the premium flows option?

My regional settings are set to English (American). I know I had changed it for testing in the past so I cleared my cache and I'm still getting only the British English fields.

The new test IC system is not using system language.

As departments no longer have access to Allow Task Action can they be removed from the assign to groups in Human tasks? Below is an example from our system where one of those is a team and one is a department. If we end up assigning the department, then only the owner is able to clear the tasks since that right has been removed from the department. If the owner is on leave then we are unable to move the ticket along without accessing our Super Admin account.

This was solved by retiring the service. New requests are able to flow into the service still but we can have customer visibility without it showing in our all services option in the employee portal.

This is resolved for us now.

Some of our outbound mail is moving to failed now and is pulling this as a new error when trying to resend.

Hi James, Thanks for getting back to us. We're still failing for now but I'll look out to see if we start sending here soon.

Is anyone else experiencing outbound mail failing from an office365 connection. Inbound is working fine and we were able to disconnect and reconnect our keysafe but we're still not getting any outbound mail flowing. The first failed message happened at 6:08 AM Pacific time.

Here is the final error screen after reloading and coming up blank.

We are getting an error on the initial load of the app on all devices. After the reconnect timer we get some information loaded into newsfeed but requests stay empty.

We lost access to requests in the mobile app. We end up with a blank screen. After reloading and clearing cache we get to an image of sad Harry but no error message. First reported on iOS but all of our testing and troubleshooting has shown the same behavior on both iOS and Android.

We have a couple of services that we keep hidden. We are starting to run into an issue where customers lose access to their submitted tickets when they get converted to the hidden service. Is there a way to give customer access without making the service visible. We are using these services for ticket types that need cross team access. For example we have one for our intranet site that needs access for our communications team and our IT team. We don't want to give support access to everyone in IT to our communications catalog or vice versa so when a ticket gets submitted the workflow has it change services to the hidden service so both teams have support access. We want this functionality without cluttering our ticket submission page with some of these mixed team services.

This just came up as a topic for us as well. Would love to have this as a feature.

It looks like that might a different issue for us. I am still not able to access. I'll check with our team to see if we have changed our security settings.