billster Posted February 28 Share Posted February 28 Hi, is there a column within the main request table (or other) which records the amount of seconds taken for an incident to be resolved. I see there is one for response time though. https://wiki.hornbill.com/index.php/Table_Info:_Main_Request_Table Link to comment Share on other sites More sharing options...
Jim Posted February 28 Share Posted February 28 H_fixtime I believe there's another for seconds next to it can't think off the top of my head but it's fairly obviously named once you find fixtime Link to comment Share on other sites More sharing options...
billster Posted February 28 Author Share Posted February 28 58 minutes ago, Jim said: H_fixtime I believe there's another for seconds next to it can't think off the top of my head but it's fairly obviously named once you find fixtime cheers mate ! Link to comment Share on other sites More sharing options...
billster Posted March 1 Author Share Posted March 1 Hi @Jim do you know if there is a column that records the total time a request has been opened? Link to comment Share on other sites More sharing options...
Jim Posted March 5 Share Posted March 5 @billster I've been on leave, but I believe h_fixsecs will get you what you are after if you are marking a resolve time Link to comment Share on other sites More sharing options...
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