time to resolve?

[billster]

Hi, is there a column within the main request table (or other) which records the amount of seconds taken for an incident to be resolved.

I see there is one for response time though.

https://wiki.hornbill.com/index.php/Table_Info:_Main_Request_Table

[Jim]

H_fixtime I believe there's another for seconds next to it can't think off the top of my head but it's fairly obviously named once you find fixtime 

[billster]

58 minutes ago, Jim said:

H_fixtime I believe there's another for seconds next to it can't think off the top of my head but it's fairly obviously named once you find fixtime 

cheers mate !

[billster]

Hi @Jim do you know if there is a column that records the total time a request has been opened?

[Jim]

@billster I've been on leave, but I believe h_fixsecs will get you what you are after if you are marking a resolve time