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Is there a limit on the number of updates that a request can have?


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We've got a request which is 'shared' with quite a few customers (it's a request for a training course for a number of people) and the emails seem to have suddenly stopped updating the request. 

My only thought here, as the updates have been happening successfully for ages, is that there's a limit on the number or size of emails which can be applied to a request? Is there a limit please?

 

thanks

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1 hour ago, Paul Alexander said:

there's a limit on the number or size of emails which can be applied to a request?

There is no limit on the number, as far as I'm aware.
The size is set with the mail.inbound.maxMessageSize setting.
security.fileUploadRestriction.mail.fileAttachments.enable and security.fileUploadRestriction.mail.fileAttachments.types restrict attachment types.

There may be other settings that I've missed, hopefully someone will jump on if that's the case.
 

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@Paul Alexander how many timeline updates are on that request? There was a performance issue recently whereby certain request actions will fail to complete if the request had a large amount of timeline updates... afaik it has been addressed. I would say wait until the SM update tomorrow then after keep an eye on that request and see if any further such issues...

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