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Routing Rule for Emails for Request to be Logged and Resolved


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Good Afternoon

Please can you provide advice if I can setup an Routing Rule for a Request to be Logged and Resolved.  I have Routing Rules already however they are just for logging a call.... 

 

Thank You B)

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How would I associate a Business Process to the Rule...   I have an inbound routing rule which is linked to a routing rule template..  On the Template I have linked it to a service and catalog item which has a business process behind it then will automatically resolve / close the request... would this be correct?image.thumb.png.69f8106366a8e79485e283c8adfa8b20.png

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5 minutes ago, JoanneG said:

On the Template I have linked it to a service and catalog item which has a business process behind it

That's the BP that will run, so you can set that to Resolve the request - either automatically or based on other criteria if required.

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Also please can I just ask... would there be a possibility of an auto rule linking an asset which is within the email body of information?

 

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9 minutes ago, JoanneG said:

would there be a possibility of an auto rule linking an asset which is within the email body

Again - no, that's not what Routing Rules are for.

However, you may be able to adapt the information here:

to extract it once within the Business Process.

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