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Showing results for tags 'raise new'.
Good day to you! Selecting "Raise New" Incident used to generate a view that looked like this: After making some edits to resolve Board Manager errors, the functionality has changed and now we have this fucntionality. May you help us bring it back to what it was?
I am sure it is a common occurrence in most service desk, that a request will often spawn a follow on request(s), sometimes at the beginning of its life-cycle, but also at the end when you get ''there just one other thing that might be related' conversation. Therefore it would be could to have the option when raising a new request from an existing one to be able to selectively copy the connections and attachments from the current request. As this would save a lot of manual operations in doing so and ensure consistency. Cheers Martyn
It would be really useful to have the 'Raise New' facility directly under the Service Manager left application icon, to allow faster direct access to raising a new request without having to open the Request List screen. This means quicker navigation for the end user and avoid unnecessary query of the database to generate a request list screen, just to then click on the Raise New button. If this then gave you the option as a submenu for the specific types like the button button does now or opens on a page allow you to select the type of request to raise. Cheers Martyn