Since the Service Manager build 2632 - we have lost the ability to search the asset using a serial number when searching from the request list (See attached).

[Jake Thaker]

Since the Service Manager build 2632 - we have lost the ability to search the asset using a serial number when searching from the request list (See attached).

Is it possible to include the ability to search for an asset using the serial number (see attached- can search using serial number be added?)

Capture.MHT

[Steve Giller]

Hi @Jake Thaker

This change was made for performance reasons and is intended behaviour.

To search for assets we would recommend using the Asset View, where you can filter on any column that is present in the current view.

Just as an aside - the search you displayed is the Global Search, this is present in all views and not connected to the Request List at all.

[Jake Thaker]

Hi @Steve Giller

Thank you for coming back so promptly - Yep - all good for searching serial number using the Asset View with the required columns displayed.  In the Global Search, there is a possibility to Search by Tags or Search by Name/Description. I was wondering if there was a possibility include Search by Serial number.

Not sure how many other customers may also want this so thought of asking.  

[Steve Giller]

3 minutes ago, Jake Thaker said:

I was wondering if there was a possibility include Search by Serial number.

The Service Manager team have been made aware of this suggestion and will review it as an enhancement request.

[Jake Thaker]

@Steve Giller

Thank you