Suspend - Wait for Linked Requests

[yelyah.nodrog]

Afternoon,

I'm having a issue where i nee to pause my parent ticket after raising a child ticket in the business process. I want it to suspend until the child ticket is resolved.

I'm using the Suspend - Wait for Linked Requests option, then setting the Action focus to resolve. However it isn't suspending and keeps moving my Parent ticket on to the resolution stage. Any ideas what i'm doing wrong here?

 

Many thanks,

H.

 

 

[Steve Giller]

That node isn't waiting for a Linked Request to be Resolved:

There is a Suspend -> Wait for Linked Request Update option, although that doesn't guarantee that the update is a resolution.