Jump to content

Reopened ticket is immediately closed.

Mark (ESC)

Recommended Posts

@Mark (ESC) I can only assume the workflow is at some form of staged closure and at this specific point there is a looping sequence based on status. Whenever you reopen the request the sequence resumes but in the loops through a path that closes the request. It could be due to conditions in decision nodes, perhaps values used there are not the right ones... difficult to say without actually looking through an example (request and workflow) where this behavior happened...


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Create New...