Reopened ticket is immediately closed.

[Mark (ESC)]

For some reason when a ticket is reopened from previously being resolved, the following happens (screenshot)

Can anyone give any ideas as to why this is occurring.

Thanks 

Happy with my name Mark being displayed. 

[Victor]

@Mark (ESC) I can only assume the workflow is at some form of staged closure and at this specific point there is a looping sequence based on status. Whenever you reopen the request the sequence resumes but in the loops through a path that closes the request. It could be due to conditions in decision nodes, perhaps values used there are not the right ones... difficult to say without actually looking through an example (request and workflow) where this behavior happened...