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Reopened ticket is immediately closed.


Mark (ESC)
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@Mark (ESC) I can only assume the workflow is at some form of staged closure and at this specific point there is a looping sequence based on status. Whenever you reopen the request the sequence resumes but in the loops through a path that closes the request. It could be due to conditions in decision nodes, perhaps values used there are not the right ones... difficult to say without actually looking through an example (request and workflow) where this behavior happened...

 

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