Malcolm Posted September 22, 2022 Posted September 22, 2022 Is it possible for Hornbill to interrogate an external mailbox(not the hornbill mailbox) and log tickets based on specified criteria? e.g.Every 5 minutes check mailbox "support@randomcustomer.com". If email has "Alert" in subject log based on routing rule
Martyn Houghton Posted September 22, 2022 Posted September 22, 2022 @Malcolm You would need to set it up as a Shared Mailbox and then configure Routing Rules. Note, when set it up as a Shared Mailbox all email will be imported into mailbox within Hornbill. The polling interval is set system wide and not on a Shared Mailbox basis. Cheers Martyn
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now