lomixture Posted September 22, 2022 Share Posted September 22, 2022 Morning I have been asked by a HR team who are in the process of onboarding onto the system whether there is a way of choosing which is the default setting in the post viewers drop down (screenshot)? They ideally would like 'team' to be their default to ensure there are no posts/emails accidentally shared with the customer. Thanks Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 22, 2022 Share Posted September 22, 2022 Hi @lokent I think this is a global setting found here (in Service Manager settings/Advanced Tools and Settings/Applications Settings): guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.update I'm not sure if there's a setting for individual services or teams though...although I can see that this might be handy!! Link to comment Share on other sites More sharing options...
lomixture Posted September 22, 2022 Author Share Posted September 22, 2022 It would be fantastic if this could be created as a individual service setting, because I know for a fact other users will not want this changed. Is there a way to find out before changing the setting? Lauren Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 22, 2022 Share Posted September 22, 2022 Hi @lokent There isn't a setting for individual services. This is only available at the global level. Link to comment Share on other sites More sharing options...
lomixture Posted September 23, 2022 Author Share Posted September 23, 2022 @James Ainsworth Is this something can could be considered? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 23, 2022 Share Posted September 23, 2022 5 minutes ago, lokent said: @James Ainsworth Is this something can could be considered? +1 for this as, similar to @lokent (I assume!) we have different departments and teams using Service Manager, and they have different requirements for their services Link to comment Share on other sites More sharing options...
lomixture Posted September 23, 2022 Author Share Posted September 23, 2022 4 minutes ago, Paul Alexander said: +1 for this as, similar to @lokent (I assume!) we have different departments and teams using Service Manager, and they have different requirements for their services Lots of different teams, within the same depts, that require different settings! Its manic over here Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted September 23, 2022 Share Posted September 23, 2022 + 1 here too - the ability to set this by Domain / Service would be most beneficial as we have the same issue with the Global setting being either on or off, and different teams have different requirements Link to comment Share on other sites More sharing options...
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