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Setting to change the default viewing of posts on a request


lomixture

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image.png.b21467cb3c215012e4ba392479be0613.png

 

Morning :) 

I have been asked by a HR team who are in the process of onboarding onto the system whether there is a way of choosing which is the default setting in the post viewers drop down (screenshot)? They ideally would like 'team' to be their default to ensure there are no posts/emails accidentally shared with the customer.

Thanks

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Guest Paul Alexander

Hi @lokent

I think this is a global setting found here (in Service Manager settings/Advanced Tools and Settings/Applications Settings): 

guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.update

 

I'm not sure if there's a setting for individual services or teams though...although I can see that this might be handy!!

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Guest Paul Alexander
5 minutes ago, lokent said:

@James Ainsworth Is this something can could be considered?

+1 for this as, similar to @lokent (I assume!) we have different departments and teams using Service Manager, and they have different requirements for their services

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4 minutes ago, Paul Alexander said:

+1 for this as, similar to @lokent (I assume!) we have different departments and teams using Service Manager, and they have different requirements for their services

Lots of different teams, within the same depts, that require different settings! Its manic over here :P 

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