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Emails sent from one request have defaulted to public but our global setting is Customer

Adrian Simpkins

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Hi All

I have come across a request where we have sent multiple manual emails from the Email Action button in the request, and it appears that the visibility on these has set to Public, however our global setting below is set to Customer - just trying to understand why.

It appears that any emails sent to the customer the request is raised by have defaulted to Customer, but these emails sent to other customers have defaulted to public so just wanted to see if this is expected behaviour?

Many thanks

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