Jump to content

Emails sent from one request have defaulted to public but our global setting is Customer


Adrian Simpkins
 Share

Recommended Posts

Hi All

I have come across a request where we have sent multiple manual emails from the Email Action button in the request, and it appears that the visibility on these has set to Public, however our global setting below is set to Customer - just trying to understand why.

It appears that any emails sent to the customer the request is raised by have defaulted to Customer, but these emails sent to other customers have defaulted to public so just wanted to see if this is expected behaviour?

Many thanks

guest.ui.app.com.hornbill.servicemanager.operation.defaultVisibility.email
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...