Jim Posted February 8 Share Posted February 8 Hi, I have an irritation that I would like to resolve, I have told our service desk to refuse logging requests from emails as this is not self service and bypasses the use of portal and to instead advise to log into Hornbill to log a request, (we do have measures in place if their are access issues) However, this is not being followed by everyone, Can I remove user rights to log requests from email or somehow block this from happening? I am not after an all or nothing option but only for service desk staff Link to comment Share on other sites More sharing options...
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