chriscorcoran Posted February 12 Share Posted February 12 One of our analysts pointed out the the first time fix stamp in the audit trail shows as written from the user rather that the HB system like other automated processes. Is it possible to change it so that it comes from the system rather than the user? Link to comment Share on other sites More sharing options...
CraigP Posted February 12 Share Posted February 12 The fact that it does this is frustrating at times for sure. If the BPM did something then it should state on the timeline that the BPM manager did it, not the last person who interacted with the request. Another example I've had multiple times - the person who just completed the final human task in a process does not have anything to do with sending an automated resolution email, but the system says that it was them on the timeline, and the customer can see that. If there is then an issue with the resolution, the customer then directly contacts the person listed as having triggered the email, even if the task they completed has nothing to do with their issue with the resolution. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 12 Share Posted February 12 You could simply not post it? Link to comment Share on other sites More sharing options...
chriscorcoran Posted February 12 Author Share Posted February 12 @Steve Giller good point. I have removed it for the business process concerned. Thanks Link to comment Share on other sites More sharing options...
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