[Ticket Resolution] Resolve this request and update linked requests...

[samwoo]

Good afternoon,

I would like to add an additional option next to "Resolve this and linked requests..." 

This new option would be "Resolve this request and update linked requests..."

 

This option would resolve the current Request and update the selected Linked Request stating that that this Linked Request has been resolved with the specified resolution text and category.

Useful if there are linked tickets where there is no workflow to update one or the other, without resolving the Linked Ticket(s). Ad-hoc problems and known errors come to mind, as well as creating a linked incident off a parent service request (ie. if an issue was detected when carrying out the request) and someone else is doing the work.

Thanks,

Samuel